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Council housing: strategies, policies and plans
Strategies, policies and plans explain what residents can expect from us and how we deliver, maintain and improve housing services. They set out our approach to areas such as safety, tenancy management, repairs, rent, resident engagement and support for residents.
Allocations Policy
How we allocate our properties and make nominations to housing associations within the borough.
Read our Allocations Policy.
Antisocial Behaviour (ASB) Policy
Our policy on how we prevent, manage and take action on antisocial behaviour.
Read our Antisocial Behaviour (ASB) Policy.
Assistance Policy
How we can help disabled and vulnerable residents stay independent at home.
Read our Assistance Policy.
Domestic Abuse (DA) Policy
How we recognise domestic abuse, prevent it and responded to it.
Read our Domestic Abuse (DA) Policy.
Electrical Policy
How we keep electrical installations and equipment safe in council homes and buildings.
Read our Electrical Policy.
Fire Safety Policy
How we manage and maintain fire safety in our housing properties in accordance with all legal and regulatory requirements.
Read our Fire Safety Policy.
Gas Policy
How we manage gas safety in the council homes and residential buildings that we own and manage.
Read our Gas Policy.
Good Neighbour Management Policy
How we can help prevent and manage neighbour disputes which are not considered to be antisocial behaviour.
Read our Good Neighbour Management Policy.
Hate Crime Policy
How we respond to and support victims of hate crime and hate incidents.
Read our Hate Crime Policy.
Housing Strategy
How we plan to meet current and future housing needs in the borough over a 5-year period from 2019 to 2026.
Read our Housing Strategy
Mobility Scooter, E-Bike and E-Scooter Policy
How we manage the fire and safety risks linked to mobility scooters, e-bikes and e-scooters, particularly those caused by lithium-ion batteries.
Read our Mobility Scooter, E-Bike and E-Scooter Policy.
Mutual Exchange Policy
How we manage mutual exchanges of council homes.
Read our Mutual Exchange Policy.
Pet Policy
How we approach pet ownership in council-owned homes and managed homes.
Read our Pet Policy.
Rent Arrears Policy
How we manage rent arrears for tenants, leaseholders, shared owners, licensees and people living in temporary accommodation.
Read our Rent Arrears Policy.
Rent Setting Policy
How we set and increase rents for council homes.
Read our Rent Setting Policy.
Repairs and Maintenance Policy
How we repair, maintain and improve council homes.
Read our Repairs and Maintenance Policy.
Resident Engagement Strategy
Strategy for engaging with housing residents, from 2025 to 2028.
Read our Resident Engagement Strategy.
Revenue Account (HRA) Business Plan
Our 30-year plan sets out how much money we need to run our council homes and meet our wider housing goals.
Read our Revenue Account (HRA) Business Plan.
Safer Woking Partnership Plan
Our plan to identify, support and protect vulnerable people, promote crime prevention and to promote reassurance.
Read our Safer Woking Partnership Plan.
Standards Licensing Policy
Our policy on housing licensing schemes.
Read our Standards Licensing Policy.
Tenancy Management Policy
Our policy on how we manage our tenancy agreement with council tenants.
Read our Tenancy Management Policy.
Water Hygiene and Legionella Policy
How we manage water hygiene and controls the risk of Legionella bacteria in our council homes and residential buildings that we own and manage.
Read our Water Hygiene and Legionella Policy.