The policy sets out what tenants and leaseholders can expect from the repairs service, including how repairs are reported, prioritised, booked and completed.
It outlines how we deal with:
- emergency repairs
- planned maintenance work
- safety checks
- aids and adaptations
- rechargeable repairs
- responsibilities for tenants and leaseholders
It also explains how we will:
- meet legal and regulatory requirements
- keep homes safe and well maintained
- involve tenants and leaseholders in improving services
- monitor performance and review the policy regularly
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