Why we use cookies

When we provide services, we want to make them easy, useful and reliable.

Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone.

These include small files known as cookies.

  • They cannot be used by themselves to identify you personally.

  • They do not contain personal data.

  • Most cookies are entirely anonymous

These pieces of information are used to deliver content and services online for you by:

  • Setting user preferences, such as text size and high contrast settings, to personalise your visit.

  • Measuring how many people are using the website (known as "analytics"), so we can make improvements where necessary and ensure that there is enough capacity for users.

  • Analysing anonymous data to help us understand how people interact with our website so we can make improvements where necessary.

Managing cookies

You can manage these small files yourself and learn more about them, including information and videos about what they are and how to manage them here.

List of cookies used on Woking Borough Council's website

Name Description Expires
NMSTAT Siteimprove analytics tracking cookie. To assist us in monitoring website visits. 2 years
forum-wokingforum First party cookies to maintain your login. At end of session
Options Anonymous first-party cookie to record accessibility options selected by user. 10 years
JSESSIONID Session cookie for use with the Public Access System for planning. At end of session
JSESSIONID Session cookies for use with the Services Gateway system. At end of session
ecitizenReqId Used by the Services Gateway system to identify citizen. At end of session
firmstep2server Session cookie for use with our electronic eform system. At end of session
firmstep2session Session cookie for use with our electronic eform system. At end of session