Contact us online
Contact us about council services
In the list below, select the service you wish to contact.
- benefits
- business rates
- Council Tax
- housing (council owned)
- housing (privately rented and housing standards)
- licensing and permits
- parking and streets
- planning and building control
Contact us about environmental problems
You can use our environmental services online form to report the following problems:
- abandoned vehicles
- fly tipping
- fly posting or graffiti
- Fixed Penalty Notices (FPN)
- grass cutting, grounds maintenance or vegetation
- pest control
- problem in parks, play areas or green spaces
- pollution or noise nuisance
- street cleaning or litter problem (including bins, dead animals, dog fouling, and gum removal)
- trees and hedges
For a full list of possible problems in your area, go to environment and neighbourhoods.
Contact us about making a payment
You can make a payment to us online.
Common problems managed by other organisations
We are often contacted about issues which are managed by other organisations, including:
- public roads, including potholes, street lighting, traffic lights and road works – Surrey County Council
- on-street parking enforcement and permits – Surrey County Council
- trees, grass verges and hedges – Surrey County Council
- bin collections and garden waste subscriptions – Joint Waste Solutions
- flooding
- gas and water leaks, and electricity outages
For more information, go to borough council and county council responsibilities.
Contact us about another issue
If you have a question that does not relate to any of the above, contact our Customer Services team online.