Contact us

Contact us about council services

In the list below, select the service you wish to contact.

• benefits
• business rates
• Council Tax
• housing (council owned)
• housing (privately rented and housing standards)
• licensing and permits
• parking and streets
• planning and building control

Contact us about environmental problems

You can use our environmental services online form to report the following problems:

• abandoned vehicles
• fly tipping
• fly posting or graffiti
• Fixed Penalty Notices (FPN)
• grass cutting, grounds maintenance or vegetation
• pest control
• problem in parks, play areas or green spaces
• pollution or noise nuisance
• street cleaning or litter problem (including bins, dead animals, dog fouling, and gum removal)
• trees and hedges

For a full list of possible problems in your area, go to environment and neighbourhoods.

Common problems managed by other organisations

We are often contacted about issues which are managed by other organisations, including:

• public roads, including potholes, street lighting, traffic lights and road works – Surrey County Council
• on-street parking enforcement and permits – Surrey County Council
• trees, grass verges and hedges – Surrey County Council
• bin collections and garden waste subscriptions – Joint Waste Solutions
• flooding
• gas and water leaks, and electricity outages

For more information, go to borough council and county council responsibilities.

Contact us about another issue

If you have a question that does not relate to any of the above, contact our Customer Services team online.