Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
Customer complaints
You can register a formal complaint to us about council services.
Unreasonable complaints and behaviour
In certain cases, we reserve the right to consider complaints as unreasonable and decline to respond to further approaches.
The decision to classify a complainant as unreasonable will be taken by the monitoring officer, in accordance with our Unreasonable Complaints Procedure. Download the document below for further information.
Unreasonable Complaints Procedure - November 2022 (PDF, 215.2 KB)We will not accept as a complaint matters in respect of which legal proceedings have started or those which have previously been dealt with under the Complaints Procedure. Download the document below for further information.
Complaints Procedure - June 2024 (PDF, 264.72 KB)