Customer complaints

In certain cases, we reserve the right to consider complaints as unreasonable and decline to respond to further approaches.

The decision to classify a complainant as unreasonable will be taken by the monitoring officer, in accordance with our Unreasonable Complaints Procedure. Download the document below for further information.

We will not accept as a complaint matters in respect of which legal proceedings have started or those which have previously been dealt with under the Complaints Procedure. Download the document below for further information.