Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
Customer complaints
You can register a formal complaint to us about council services.
Unreasonable complaints and behaviour
In certain cases, we reserve the right to consider complaints as unreasonable and decline to respond to further approaches.
The decision to classify a complainant as unreasonable will be taken by the monitoring officer, in accordance with our Unreasonable Complaints Procedure. Download the document below for further information.
Unreasonable Complaints Procedure - November 2022 (PDF, 215.2 KB)We will not accept as a complaint matters in respect of which legal proceedings have started or those which have previously been dealt with under the Complaints Procedure. Download the document below for further information.
Complaints Procedure - June 2024 (PDF, 264.72 KB)