Make a freedom of information (FOI) request
Before you make an FOI request.
Check information already published (publication scheme)
How to make an FOI request
Your request must be in writing and include:
- your name
- your email or postal address
- a description of the information requested
To make a request online, you must give us your email address.
You can also write to:
FOI request
Woking Borough Council
Civic Offices
Gloucester Square
Woking
GU21 6YL
Reasons we may refuse your request
We may sometimes refuse your request.
Examples where this may happen include:
- because the information is personal or commercially sensitive
- it would take us 18 hours or more to provide the information
For more information, go to the how to access information from a public authority – Information Commissioner's Office (ICO)
Costs
In most cases we will provide information free of charge.
In some instances, we might need to charge:
- if we need to collate, print and post large amounts of materials
- for time it takes to respond
- for information and datasets which are subject to copyright rules
We will let you know if a fee is due before releasing the information. We will only release information once we have received payment.
How we will respond
After you submit your request, we:
- check that it’s clear to understand and a valid request
- work with the service area to prepare a written response
- respond to your request within 20 days – we may lawfully extend the deadline
Use of your personal data
For information, go to freedom of information privacy notice.