How to make a complaint
You can make a formal complaint online.
You must check what you can complain about, before you make a formal complaint.
We will email you to say we have received your complaint within 5 working days. We aim to provide a full response by email within 10 working days.
You can find out what happens after you have made a complaint.
Other ways to complain
Alternatively, you can write to us at:
Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL
We encourage you to complete our online complaints form, as you are likely to receive a quicker reply.
If you need extra support making a complaint
If you need help with making a complaint, you can call us.
Phone: 01483 755 855
Monday to Friday, 9am to 1pm (except public holidays)