Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Bin collections
Find your bin collection date, what goes in each bin, order a new bin, replace a bin, report a missed bin collection.
Report a missed bin collection
Visit the Joint Waste Solutions website to report if your bin has not been collected.
Next, select the type of bin collection from the list of forms on that page including:
- 'Report a missed rubbish waste collection'
- 'Report a missed recycling waste collection'
- 'Report a missed garden waste collection'
- 'Report a missed food waste collection'
- 'Report a missed bulky waste collection'
- 'Report a missed small electricals or textiles collection'
- 'Report a missed clinical waste collection'
- 'Report a missed clinical sharps collection'
Once you have selected form you want, enter the address and postcode of your property.