Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
Customer complaints
You can register a formal complaint to us about council services.
How to make a complaint
You can make a complaint by email or by sending a letter to our address.
Email: complaints@woking.gov.uk
Write to:
Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL
If you need help with making a complaint, contact us and we will try to provide the help that you need.
Telephone: 01483 755 855
All formal complaints that we receive are stored in our central register. We will accept a complaint unless there is a valid reason not to do so.