Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
Customer complaints
You can register a formal complaint to us about council services.
How to make a complaint
You can make a complaint by email or by sending a letter to our address.
Email: complaints@woking.gov.uk
Write to:
Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL
If you need help with making a complaint, contact us and we will try to provide the help that you need.
Telephone: 01483 755 855
All formal complaints that we receive are stored in our central register. We will accept a complaint unless there is a valid reason not to do so.