Customer complaints
You can register a formal complaint to us about council services.
If you are not satisfied with how your complaint was handled
Contact your local councillor
You are free at any time during the complaints procedure to contact your local councillor. He or she will not deal directly with a complaint about the way we provide a service, but can talk to you about your complaint and help you make contact with officers.
You can find your local councillor on Moderngov. You can also ask our staff at the Civic Offices or in local libraries.
Complain to the ombudsman
You can complain to the Local Government and Social Care Ombudsman (LGSCO) if you believe we have not handled matters properly. Full information can be found on the LGSCO website. Alternatively, you can call their advice team.
Telephone: 0300 061 0614
The Housing Ombudsman Service (HOS) will look at housing related complaints. Full details about the process can be found on the HOS website. Alternatively, you can call the HOS on the number below.
Telephone: 0300 111 3000