Customer complaints
You can register a formal complaint to us about council services.
How your complaint is reviewed
Your complaint will be handled by a manager in the appropriate section. We will acknowledge and log your complaint within 5 working days of receipt.
We will provide you with a full response within 20 working days of it being logged.
Occasionally, a complaint might be more complex and require further investigation. This may make our 20-day response target difficult to meet. In such cases, we will let you know what is happening and advise you when we hope to respond.
We will apologise if we have made a mistake. In our response to you, we will tell you when and how we will correct our mistake. We will also keep you updated when any agreed actions have been completed.