Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
Customer complaints
You can register a formal complaint to us about council services.
Complaints privacy statement
All correspondence received by us is subject to either the:
- Freedom of Information Act 2000 - legislation.gov.uk
- Environmental Information Regulations 2014 - legislation.gov.uk
In certain circumstances, this may need to be made public. However, we will respect legitimate expectations for confidentiality and keep to the relevant privacy laws.
We will not give your personal details to any third party unless they have a need to know. For example, if a complaint relates to the actions of a council contractor, or if the local government ombudsman is investigating.
When dealing with complaints, we also protect the identity of other people who may be involved. This means we may not be able to give your personal information about other people, such as witnesses to incidents or other people complaining.