Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
You can register a formal complaint to us about council services.
We strive to provide high quality services to all our residents and customers. We recognise that we do not always get it right or meet our standards.
On these pages, you can find out about our formal complaints procedure. This outlines how you can tell us if you think something is wrong with our services or facilities, and let us know how we can improve.
Your complaints are important. They help us identify where things have not gone as well as we intended. We will not deal with you any less favourably because you have made a complaint.
We monitor and record all formal complaints. An annual report is made to our Overview and Scrutiny Committee. This helps us to identify patterns, learn from what you tell us and share best practice.
All complaints are dealt with fairly, impartially and in strict confidence in accordance with the General Data Protection Regulations (GDPR). Find out more about GDPR from the Information Commissioner's Office.
You can also have access to information we hold about you by making a subject access request under the Data Protection Act 2018 - legislation.gov.uk.
This formal process helps us discover whether anything has gone wrong, say sorry if we have made a mistake, then put it right and learn from it.
We aim to: