Housing complaints procedure

Our housing complaints procedure explains how residents can make a complaint about our housing services.

This complaints procedure sits alongside the council’s Customer Complaints procedure. You will be notified if the procedure and timescales affect your complaint.

Our housing complaints procedure may be updated in response to:

• a self-assessment
• changes to the Complaint Handling Code
• a decision made by the Housing Ombudsman

Housing complaints performance

You can view our housing complaints performance, including:

• self-assessments
• annual reports
• how we report to the Housing Ombudsman