Housing complaints procedure

How residents in social housing can make a complaint about council services.

Contents

How to contact the Housing Ombudsman

You or your selected representative can contact the Housing Ombudsman for advice during the complaint process:

Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk

The Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

You can contact the Housing Ombudsman if you:

  • are dissatisfied with a target date extension or delay to a response
  • remain dissatisfied with our stage 2 response