Housing complaints procedure

How residents living in council-owned properties can make a complaint about our housing services.

Make a council housing complaint

You can make a housing complaint online.

You must check what you can complain about, before you make a formal complaint.

Start now

Other ways to complain

Write to us:

Housing Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL

Contact a member of our housing team who will pass the details of your complaint to the Housing Complaints team.

The Housing Complaints Team are also able to organise a face-to-face meeting at the Civic Offices. This is subject to advance booking and availability.

Telephone: 0300 373 0373 (select option 4)