You can view our housing complaints procedure, for guidance about:
- complaints we can and cannot deal with
- who can make a housing complaint
- how to make a housing complaint
Housing complaints performance from 2024 to 2025
You can view or download the 2024 to 2025 reports.
Housing complaints annual report from 2024 to 2025 (PDF, 959.02 KB) Housing complaints self-assessment from 2024 to 2025 (PDF, 293.19 KB) Housing complaints procedure (appendix 1) (PDF, 148.71 KB)We have introduced an annual report which will highlight housing complaint trends and highlight areas for improvement. Further improvements will be introduced in the coming year.
Housing complaints performance from 2023 to 2024
This was approved by our Corporate Leadership Team on 17 June 2024.
The team has issued a response to support the publication and the associated improvement works taking place to remain compliant.
You can view or download the 2023 to 2024 reports.
Housing complaints self-assessment from 2023 to 2024 (PDF, 240.82 KB) Housing Ombudsman landlord report from 2023 to 2024 (PDF, 713.2 KB)Housing Ombudsman
We’re a member of the Housing Ombudsman Scheme. As a registered social housing provider, we check our performance each year against their Complaint Handling Code.
Our performance checks are carried out every year and submitted to the Housing Ombudsman.
For more information, you can contact the Housing Ombudsman.
Contact us about our housing complaint performance
If you have any questions about our housing complaint performance, you can contact us by:
email: housingcomplaints@woking.gov.uk
telephone: 0300 373 0373 (select option 4)