Housing complaints procedure

Any resident, tenant or user of our housing services can make a complaint. A group of residents or tenants can also make a complaint.

You can also ask someone else to represent you through the housing complaint process. Your selected representatives can be:

• another resident
• a family member
• a friend
• a designated person
• a support agency

We will ask you for your consent to confirm that your personal information can be provided to the representative during the housing complaint process.

You can refer your concerns to a designated person under the Localism Act 2011 - legislation.gov.uk. This can be a local councillor or a Member of Parliament (MP). Our housing complaint team will review the concerns and advise if this is a complaint or a councillor/MP enquiry.

Find out how to find your local councillor and find your MP - UK Parliament.

Your selected representative will go through the same process and timescales outlined in our procedure, including the Unreasonable Complaints Procedure. Download the document below for further information.