Privacy notices

Contents

Email marketing privacy notice

This privacy notice tells you what to expect us to do with your personal information. 

Contact details 

You can contact us by:

What information we collect, use, and why 

We collect or use the following information for service updates or marketing purposes: 

  • Names 
  • Email addresses 
  • Marketing preferences 
  • Location data 
  • Purchase or viewing history 
  • IP addresses 
  • Website and app user journey information 
  • Records of consent, where appropriate 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

Where we get personal information from 

We get your personal information directly from yourself.

How long we keep information 

We will keep your personal information until you unsubscribe.  

You can unsubscribe using the link in our email communications or by emailing marketing.communications@woking.gov.uk.  

Sharing information outside the UK 

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above. 

Mailchimp 

Organisation name: Intuit Mailchimp 

Category of recipient: Email marketing software provider 

Country the personal information is sent to: USA 

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs) 

GOV.UK Notify 

Organisation name: GOV.UK Notify 

Category of recipient: Email software provider 

Country the personal information is sent to: Ireland 

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge) 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Website: https://www.ico.org.uk/make-a-complaint