Privacy notices

In order to respond to complaints about services we provide and our partners provide, we (Woking Borough Council) need to collect your personal data. 

If you do not provide the personal data we may not be able to respond to your complaint.
In order to deal with your complaint, your personal data might be shared with:

• councillors and the local MP
• Freedom Leisure, if your complaint is about their leisure services
• Krinkels, if your complaint is about parks and ground maintenance
• Thameswey Group, if your complaint concerns the housing and energy services they provide on the Council’s behalf
• the Local Government and Social Care Ombudsman, if you are not satisfied with our handling of your complaint

We will not share it with anyone else unless the law allows us to do so.

We will hold your personal data for no longer than seven years after your last correspondence with us. You can contact us to ask us to access or to rectify the personal data we have about you or to object to the processing of it.