Request repairs in your council home

If you suspect a gas leak, call the Gas Emergency Service on 0800 111 999 immediately.

In some cases, it is your responsibility to make repairs to your council home. 

For more information, go to repairs responsibilities for tenants and leaseholders.

Routine and non-emergency repairs

Use the online form below to request a non-emergency repair in your council home and select your preferred appointment times. 

Leaseholders can also use this form to request a repair in their block or grounds.

Start now

Emergency repairs

To request an emergency or urgent repair, go to what counts as an emergency or urgent repair.

After you report a repair

When you report a repair you will get a: 

• job reference number
• repair appointment

Appointment times

We will try to book you an appointment when you contact us. If this is not possible, we will contact you as soon as an appointment can be made.

Domestic gas heating and hot water repairs (work carried out by Smith and Byford)

Monday to Friday, 8am to 1pm or 1pm to 6pm.

Domestic all other repairs (work carried out by Mountjoy)

Monday to Friday, 8am to 6pm, and Saturday, 8:30am to 1pm.

We will send you a reminder text to your mobile, the day before your appointment.

Get help reporting a repair

If you live in our sheltered or extra care housing, get help reporting a repair from:

• your independent support officer
• on-site staff

Repairs planned by us

We regularly do planned maintenance in your council home.