Request repairs in your council home

Our repairs contractors are Smith and Byford (gas repairs) and Mountjoy Limited (all other repairs). They carry out most of our repair work. Certain works are carried out by specialist partners, including communal repairs.

All contractors working on our behalf will:

• carry an identification card
• arrive in branded vehicles and uniforms

You should always ask to see their identification card before you let anybody into your home. If you are in doubt, contact us immediately.

Missed appointment

If you are out when our contractor visits, they will leave a card letting you know they have been. You will need to call us to book a new appointment.

Telephone: 0300 373 0373. Select Option 1 for Smith and Byford (gas repairs) and Option 3 for Mountjoy (all other repairs).

We will try to contact you if you have missed an appointment. If we are unable to speak to you, your repair may be cancelled.

In extreme emergencies such as flooding, we may need to gain entry to your home without letting you know. We will only do this if it is necessary to prevent serious damage to your home or any neighbouring properties.

When repairs are complete

When your repair is complete, we will show you the completed works and confirm that you are happy with the work.

We may ask you to complete a satisfaction survey about your repair. This helps us improve our service.

If you are unhappy with the work, you can contact us.

Telephone: 0300 373 0373 (choose Option 1 for Housing Management team or Option 4 for Repairs team)