Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
Request repairs in your council home
Ask us to make repairs in your home if you are a council tenant or leaseholder.
Timescales for council housing repairs
Emergency repair
Attendance within 4 hours. Made safe or completed within a further 4 hours.
Out of hours repair
Attendance within 4 hours. Made safe or completed within a further 4 hours.
Urgent repair
Attendance within 3 working days.
Routine repair
Attendance within 20 working days.
Pest control
Attendance within 24 hours. Completed within 20 working days.