Timescales for council housing repairs
Emergency repair
Attendance within 4 hours. Made safe or completed within a further 4 hours.
Out of hours repair
Attendance within 4 hours. Made safe or completed within a further 4 hours.
Urgent repair
Attendance within 3 working days.
Routine repair
Attendance within 20 working days.
Pest control
Attendance within 24 hours. Completed within 20 working days.