Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
Request repairs in your council home
Ask us to make repairs in your home if you are a council tenant or leaseholder.
What counts as an emergency or urgent repair
Some types of repair or maintenance are considered emergencies or urgent, including pest control. Find out the timescales for council housing repairs.
To request an emergency or urgent repair, you can call us at any time on any day.
Telephone: 0300 373 0373
Select option 1 for Smith and Byford (gas repairs).
Select option 3 for Mountjoy (all other repairs).
If you suspect a gas leak, call the Gas Emergency Service on 0800 111 999 immediately.
Emergency repairs
Your repair will be considered an emergency, if there's:
- an immediate danger to life
- major and/or structural damage
- uncontainable leaks (including roof) or flooding
- no power to property
- no water to property
- exposed electrical wires
- unsecure external doors and/or windows
- a tenant is locked out – sheltered or extra care only
- a problem with the only form of bathing – sheltered or extra care only
- a toilet blocked or broken – sheltered or extra care only
- an individual job is requested by a housing assets manager
- an attendance request is given by the emergency services
Urgent repairs
Your repair will be considered as urgent, if there's:
- health and safety risks
- no heating and/or hot water
- a problem with the only form of bathing
- blocked or upsurging drains
- a tenant is locked out
- broken glazing which needs boarding up
- communal lighting repairs
- a toilet blocked or broken – in a wet room or the only toilet in the property
- collapsed ceilings and floors
- replacement light bulbs are needed – sheltered or extra care only
- a beeping smoke, heat or carbon monoxide detectors – sheltered or extra care only
- mutual exchange gas and electric tests
- an individual job is requested by a housing assets manager
Pest control
Pest problems which are considered an emergency or urgent, include:
- wasp and hornet nests – internal and external
- mice and rat infestations to blocks and block communal areas
- Oak Processionary Moth (OPM) caterpillars
- bedbugs in a flat – a maximum of 2 treatments per property, where there is a possible infestation to a block
- ant nests in blocks and block communal areas
- squirrel infestations in blocks and block communal roof spaces
- an individual job is requested by a housing assets manager with Housing Assets
Find out more about our pest control services.