Request repairs in your council home

Ask us to make repairs in your home if you are a council tenant or leaseholder.

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What counts as an emergency or urgent repair

Some types of repair or maintenance are considered emergencies or urgent, including pest control. Find out the timescales for council housing repairs.

To request an emergency or urgent repair, you can call us at any time on any day.

Telephone: 0300 373 0373. Select Option 1 for Smith and Byford (gas repairs) and Option 3 for Mountjoy (all other repairs).

If you suspect a gas leak, call the Gas Emergency Service on 0800 111 999 immediately.

Emergency repairs

  • Situation where there is immediate danger to life.
  • Major and/or structural damage.
  • Uncontainable leaks (including roof) or flooding.
  • No power to property.
  • No water to property.
  • Exposed electrical wires.
  • Unsecure external doors and/or windows.
  • Tenant locked out (only sheltered or extra care).
  • Fault to only form of bathing (only sheltered or extra care).
  • Toilet blocked or broken (only sheltered or extra care).
  • Individual jobs as requested by a manager with Housing Assets.
  • Attendance to a property as requested by emergency services.

Urgent repairs

  • Health and safety risks.
  • No heating and/or hot water.
  • Fault to only form of bathing.
  • Blocked or upsurging drains.
  • Tenant locked out.
  • Boarding up broken glazing.
  • Communal lighting repairs.
  • Toilet blocked or broken (in wet room or the only toilet in property).
  • Collapsed ceilings and floors.
  • Replacement light bulbs (only sheltered or extra care).
  • Beeping smoke, heat or carbon monoxide detectors (only sheltered or extra care).
  • Mutual exchange gas and electric tests.
  • Individual jobs as requested by a manager with Housing Assets. 

Pest control

  • Wasp and hornet nests (internal and external).
  • Mice and rat infestations to blocks and block communal areas.
  • Oak Processionary Moth Caterpillars.
  • Bedbugs (maximum 2 treatments per property in flats only, where there is a possible infestation to a block).
  • Ant nests to blocks and block communal areas.
  • Squirrel infestations to blocks and block communal roof spaces.
  • Individual jobs as requested by a manager with Housing Assets.

Find out more about our pest control services.