Report neighbourhood issues

If you spot an issue or a repair within your residential estate, please let us know. 

This may have already been picked up by our officers who make regular on-site inspections. 

Repairs and maintenance issues within communal areas

Report a repair issue within a communal area

Report a communal repair online

Phone: 0300 373 0373 and select ‘option1’.

Report a cleaning issue within a communal area

If you think a communal area has not been cleaned to a good standard or an incident has happened which requires additional cleaning, please report it to us.

Reporting form coming soon. In the meantime, please email any cleaning issues to 

Report a grounds maintenance issue 

You can report communal grounds and green spaces issues to our contractor, Serco.

Phone: 01483 775 422

Report a pest issue within a communal area

Our housing management team deal with pests issues, such as ants, cockroaches and wasps, found in communal areas. This includes hallways, loft spaces and communal grounds.

Phone: 0300 373 0373 and select ‘option 4’

Anti-social behaviour and crime

Report a problem with a neighbour or anti-social behaviour

Find out more about anti-social behaviour and how to report it

Report a crime or potential crime

Please remember, if you are in immediate danger, you should always contact Surrey Police. 

  • In an emergency (danger to your life or others), phone 999.
  • In a non-emergency, phone 101.

Report a crime or potential crime online

Other neighbourhood issues

View a full list of neighbourhood issues and how to report

Report an abandoned or untaxed vehicle

For a vehicle to be considered abandoned it needs to have been untaxed for two months and one day or declared Statutory Off Road Notification (SORN) but left on the road.

Check if a vehicle is untaxed and how to report an abandoned vehicle

Report fly tipping and fly posting

Fly tipping is the act of illegally dumping rubbish. This can lead to a fine of up to £50,000 and imprisonment.

Find out more and how to report fly tipping