Pay your rent

Service update (26 April 2024):  Due to a system error, rent and service charge Direct Debit payments due on Wednesday 1 May 2024 were inadvertently collected today (Friday 26 April 2024).

You are advised to speak to your bank or building society to request a refund for the amount under the Direct Debit Guarantee which protects customers against payments taken in error. Refunds will be made the same day. 

We would like to apologise for any hardship or distress this error may have caused. 

Information you'll need to pay your rent

To make a payment you will need your payment reference number, which can be found on any letters that we have sent to you. 

Your reference number starts with ‘50’ and contains 11 numbers.

Pay by direct debit

The quickest and easiest way to pay is by direct debit.

When signing up for a direct debit, you can choose preferred payment frequency – fortnightly or monthly and, if you pay monthly, you can also choose your preferred payment date. 

The direct debit payment options are: 

  • every two weeks on a Friday, or
  • monthly on the 1st, 10th or 20th of each month.

Download a direct debit form

You must print, sign and return your completed direct debit form to us. All instructions are listed on the form.

You can also return your completed form via email to: 

Please note: we cannot accept direct debits for leaseholders or bed and breakfast charges.

Pay online

You can pay online via the Councils 24 hour secure internet payments service using your Visa, Mastercard, Delta, Electron, Solo or Maestro card.

Pay your rent online

Pay by phone

You will need your payment reference number and your credit or debit card.

Phone: 0300 373 0373 and select ‘option 2’ 

Stay vigilant and scam aware. We have received reports of scammers impersonating council officers and requesting rent payment over the phone. 

Our Rental Income Officers do contact residents by phone, email and in person, however, these officers can prove their identities and reassure tenants. 

If the call seems suspicious, ask the caller to verify information only your landlord would know such as the start date of your tenancy, payment reference number or your tenancy/personal information. If you're not happy with the response, end the call and contact us.

Standing order

To set up a standing order, you'll need to contact your bank or building society to pay by this method. You will need to ensure that the instalment amounts are paid in full and made on or before the instalment due dates listed on your bill.

To change your instalment amounts, you will have to contact your bank or building society.

If you choose to pay by this method, please let us know so we can update our records.


Payments through the BACS system should be made to:

Bank: Lloyds TSB Bank Plc

Payee: Woking Borough Council

Sortcode: 30-00-00

Account number: 03393755 

When making your payment, please ensure that you add your 'payment reference', which can be found on your bill.

Online home banking

If you use the home banking service with your bank you may pay by this method. Please ensure that you quote your payment reference, bank sort code and Woking Borough Council account number, all of which can be found on your Council Tax bill.

Pay by cash or cheque at your bank, building society or a local post office

To pay by cash or cheque, you will need a letter sent by us to you which includes a barcode. 

Cheques should be made payable to ‘Woking Borough Council’ and include the following information written clearly on the back of the cheque:

  • your payment reference number - your reference number starts with ‘50’ and contains 11 numbers
  • your full name
  • your address

Problems paying your rent

If you are struggling to afford your rent and service charges, please let us know as soon as possible. If we’re aware of your situation, we can give you advice and help you manage any rent arrears