Household bills and money saving advice

Surrey online energy advice tool

Surrey County Council provides an online energy advice tool.

The online tool will ask you a series of short questions and depending on the answers it will offer tailored information on grants, support and advice, and non-financial help on a range of topics including:

  • free or part-funded schemes to make homes more energy efficient
  • signpost to debt relief grants
  • where to find additional services such as clothes and food banks
  • fuel vouchers.

Use the Surrey online energy advice tool

Home upgrade grant phase 2 (HUG2)

Over £12 million of grant funding is available for Surrey residents whose homes are not heated by gas, to make their homes more energy efficient and environmentally friendly.

Residents living in hard to heat homes and on lower incomes could receive up to £38,000 to fund measures that; improve a range of insulation including wall, loft and underfloor; install solar PV, solar thermal and air source heat pumps and ensure ventilation meets the industry standards.

Eligible properties must have an EPC rating of D to G, the primary form of heating must not be mains gas and applicants will need to meet the financial eligibility criteria. Funding is limited and will be on a first-come, first-served basis.

Residents can check if they are eligible by visiting the Action Surrey website or phoning 0800 783 2503.

Bills and money saving advice

A range of local and national organisations have published information and advice on how you can reduce your utilities costs. 

How to avoid and report energy scams

Scammers may sometimes contact you pretending to be from Ofgem. For example, a scammer might call saying they are from Ofgem, suggest you switch and then ask for your bank details. They might try to contact you by:

  • knocking at your door 
  • phone call
  • social media
  • email
  • pop-up message on a website
  • instant message 
  • text message. 

These are energy scams. Ofgem would never sell you energy, ask for personal information or come to your property. 

Find out more and how to report possible energy scams