Council Tax single person discount review

You may have received a review letter about your Council Tax discount for being the only adult living in your property. We review Council Tax discounts because sometimes people fail to tell us when the number of adults living at their address changes.

This could be because:

  • a new partner moves in
  • a new tenant moves in
  • a child turns 18.

What you must do if you're contacted as part of the single person discount review

The review is being managed on behalf of us by NEC Software Solutions. They are responsible for posting the review letters and updating your discount details, based on the outcome of the review.

You will be asked to declare if you are still eligible to the discount. The easiest and quickest way to do this is via our online form (link is external). Details about how to access the online form are also provided in the letter posted to your address.

View a sample copy of the single person discount review letter

There is a dedicated team who will deal with this review. Any queries should be made directly to NEC Software Solutions. 

If you are unable to complete the online form, you can return the paper form or contact NEC by phone. Their address and phone number are provided on your letter. 

If you have lost your review letter or have a query about the review, please contact NEC by phone on or by post. 

How to respond and contact details

  • Review forms can be completed online(link is external).
  • Paper review forms can be posted to Single Person Discount Review, PO Box 152, Twickenham, TW2 6XZ.
  • Phone enquiries can be made to 01438 558065, Monday to Friday between 8.30am and 5pm.