Local elections: results

Ballots cast in the Woking Borough Council, Surrey County Council and Surrey Police and Crime Commissioner elections are being counted on Friday 7 and Saturday 6 May.

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Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

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Christmas and New Year service information


Tuesday, 22 December, 2020

Civic Offices closures

Woking Borough Council

The Civic Offices remain closed to the general public due to the ongoing Coronavirus pandemic restrictions. We are continuing to deliver our services online via this website, over the phone and via email.

Over the Christmas period, Woking Borough Council’s customer services phoneline for non-essential council services will be closed from midday on Thursday 24 December 2020 until 9am on Monday 4 January 2021.

If your enquiry is an emergency relating to our council services, please phone 01483 755 855.

For non-urgent enquiries, please contact us online.

Contact us

View the opening information for Surrey Police, Woking Job CentrePlus and Surrey County Council Social Care

Coronavirus updates

Woking Borough is subject to Tier 4: stay at home restrictions until further notice from the Government.

View the full Tier 4 restrictions

For the latest Coronavirus guidance, visit www.gov.uk/coronavirus

For latest council services and community information relating to Coronavirus, visit our webpages.

View Coronavirus information

Council services

Centres for the community

All centres for the community are closed until further notice. If you need help or support during the festive period, please view our ‘I need help’ information.

I need help

Community meals service

The community meals service will remain open during the Christmas period.

Our friendly staff will be making deliveries every day, including Christmas Day and Boxing Day. At the same time, we will also check the customer’s welfare and safety.

Customers can choose from a range of meals (hot, cold or frozen) for any period of time – you do not have to commit to seven days a week.

Find out more about the community meals service

Emergencies and adverse weather

In the event of a public emergency or adverse weather conditions, we have published useful information and contact details to assist with public enquiries.

View emergency information

Housing – council tenants

If you are a council tenant and need report a repair or you require assistance, please contact New Vision Homes

Contact New Vision Homes

Homelessness and housing options

If you are homeless or have been made homeless due an emergency situation, please phone 01483 743 834.

Get help if you are at risk of becoming homeless

Waste and recycling – collections dates changes

There will be changes to the waste and recycling services managed by Joint Waste Solutions between Monday 28 December and Monday 9 January.

See the revised Christmas collection dates for Woking 

Waste and recycling - missed collections and enquiries

If your bin has not been collected on its nominated collection day, please report it to Joint Waste Solutions.

Report a missed bin collection

For other waste and recycling collection enquiries, please contact Joint Waste Solutions.

Contact Joint Waste Solutions

Waste and recycling – garden waste collections suspended

The Coronavirus pandemic is continuing to put pressure on the Joint Waste Solutions (JWS) waste and recycling services.

From Monday 28 December to Friday 8 January garden waste collections will be suspended to enable JWS to focus on rubbish, recycling and food waste collections during this busy time of year.

Waste and recycling – Christmas tree recycling

Christmas trees can be taken to your local community recycling centre (run by Surrey County Council) or, if you’re a garden waste customer, you can cut up your tree and place in your garden waste bin for collection.

Find your nearest community recycling centre

Other useful Christmas information

Surrey County Council's Christmas and New Year opening information

Community Pharmacy Surrey Christmas and New Year information

Local pharmacy Christmas and New Year bank holiday opening information

Woking Food Bank's Christmas opening information