Coronavirus information

The Civic Offices are closed to the public. We're continuing to deliver services to the community. For Council service updates, national guidance and how to contact us, click the link below.

Find out more

Community meals

Service update: The community meals service remains open. The service is taking new referrals only. This covers residents who have come out of hospital, those who are unable to shop for meal requirements or have no alternative arrangement in place for shopping.

This change in response to the Government's Coronavirus (COVID-19) social distancing and essential services only requirements. In line with national policy, we have adjusted our normal working practices and service delivery until further notice. The majority of our services remain operational and we are prioritising vulnerable residents.

View an overview of our council service updates

We're committed to providing a range of quality services for people who find it difficult or impossible to prepare a meal, so they can continue to live at home. An essential part of living well at home is having access to nutritious meals.

The community meals service delivers a lunchtime hot meal with dessert, teatime meal and a breakfast pack for the following day, up to seven days a week for as long as needed. Special dietary needs are also available such as gluten free, soft diet and Halal meal options.

How to apply for community meals

To qualify for this service, you must identify with one of the following:

  • unable to cook for yourself and no one else is available to do so
  • not motivated to cook and in danger of malnutrition
  • unaware of the time or the need to eat regular meals
  • unable to shop for your main meal requirements
  • you are a carer who would be assisted by meal preparation.

Applications for this service can be made by you or anyone involved in your care.

Apply online

If you require help with your application, please contact us by phone or email. We may be able to organise a time for a member of our team to visit your home and complete the form on your behalf.

Key safe

We now provide a key safe service alongside the community meals service.

A key safe is a strong mechanical metal box in which you can securely store the keys to your front door. It is installed on to the outside brick or concrete of your property and your keys are accessed by a combination code. This code will only be known to you and anyone with access to your property.

This service is provided and fitted free of charge.

You can register for the key safe service within the application form or by contacting the community meals team.

Meal deliveries

Daily deliveries are made between 11.15am and 1.45pm depending on the area. Please be aware that we're unable to leave hot meals if you're not at home.

To enjoy the hot meal at its best, it should be eaten as soon as it arrives and should not be reheated later in the day.

Menus and costs

The hot lunch consists of a main course and dessert, which costs £4*.

The teatime meal costs £2*, which includes a sandwich and a piece of cake, fresh fruit or yoghurt.

The breakfast pack includes a baked croissant with butter and jam, or a box of cereal with milk and a choice of juice for £1*.

We also offer additional soups at a cost of £1* and a range of additional drinks and fruit options for 50p*.

(* current costs)

Teatime and breakfast meals are delivered at the same time as the lunchtime meal and should be stored in a refrigerator until it is eaten

We are now also able to deliver the soup, main course and dessert options, as a frozen meal for those who may want to eat later in the day or need to attend hospital appointments.

View menus

Payment

Our preferred payment method is by direct debit. An invoice will be sent to your home each month for the previous month's meals. This is usually posted around the 10th day of each month.

Pay now

Centres for the community meals

Service update: The centres for the community are closed until further notice.

The closures are in response to the Coronavirus pandemic and the Government's requirement to protect public health.

Lunchtime meals are also available every weekday at Moorcroft, St Mary's, The Vyne and Brockhill centres. There are a good choice of meals, both hot and cold, and special dietary requirements can be catered for. 

Contact us

Please contact us if you have any questions or if you would like to set up or discuss your deliveries. Our office hours are 9am to 2pm each day. An answer machine service operates outside of these hours.

Phone: 01483 770 777

Email: community.meals@woking.gov.uk