Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

Find out more

At risk of being homeless?

Service update: Our housing advice team are currently conducting homelessness assessments by telephone. If you are homeless or have been made homeless due an emergency situation, phone 01483 743 834.

This change in response to the Government's Coronavirus (COVID-19) social distancing and essential services only requirements. In line with national policy, we have adjusted our normal working practices and service delivery until further notice. The majority of our services remain operational and we are prioritising vulnerable residents.

View an overview of our council service updates

You might be at risk of being without a home for a range of reasons, including:

  • getting behind with your mortgage
  • problems renting privately
  • domestic abuse or a relationship breakdown
  • your parents or guardians asking you to leave home.

What you can do

If you’re homeless or at risk of being homeless in the near future:

  • contact us to book an appointment
  • drop in to see us at the Civic Offices
  • contact Shelter for free, independent advice.

Find out if you’re eligible to receive our help

Contact details during working hours (Monday to Friday, 9am to 4.45pm)

Email: housingoptions@woking.gov.uk

Phone: 01483 743 834

Emergency out of hours contact details (evenings, weekends and bank holidays)

Phone: 0203 701 3590

Documentation to bring to your appointment

If you have made an appointment or plan to drop in to see us at the Civic Offices, we will need to see some documents so that we can help you.

If possible, please contact us in advance of your visit so we advise you on the relevant documents to bring with you. Depending on your circumstances, some of the documents which we may require to see, include:

  • court papers
  • tenancy agreement
  • tenancy eviction notice
  • proof of identify for each member of your household
  • proof of pregnancy
  • marriage certificate and/or divorce papers
  • proof of income
  • completion statement from the sale of your property
  • budget form and benefits calculator unique reference numbers . 

Budget form and benefits calculator

As outlined in the list above, we may also ask you to provide us with two unique reference codes. These codes will be generated after you have completed our online budgeting form and benefits calculator.

If required, please complete these online before your planned appointment with the housing advice team. Public computer terminals are available to use in the Civic Offices.

Complete the budget form 

Complete the benefits calculator

Next steps

As a starting point, we will try to keep you in your current accommodation. We will do this by either:

  • talking to your landlord or mortgage lender
  • getting you advice on how to manage your money so you can afford to stay in your home
  • talking to your friends and family to see if they can help.

If we are unable to undertake any of the above, we will look at your case to decide if we can help you.

If we cannot help you stay in your current home, we will need to look at whether we can offer you housing.

If we are able to help, we will offer you accommodation with enough beds for your family.

If we cannot offer you any help, you have 21 days from receiving our decision to ask an independent officer to review the decision again.

More information

Visit the National Homelessness Advice Service for useful advice

Get advice free, independent advice from Shelter UK

Contact

Contact our housing options team or to make an appointment to talk to us.

Phone: 01483 743 834

Email: housingoptions@woking.gov.uk