Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
Request repairs in your council home
Ask us to make repairs in your home if you are a council tenant or leaseholder.
Request repairs in your council home
If you suspect a gas leak, call the Gas Emergency Service on 0800 111 999 immediately.
Use the online form below to request a repair in your council home and select your preferred appointment times.
Leaseholders can also use this form to request a repair in their block or grounds.
To request an emergency or urgent repair, you can call us at any time on any day. Find out what counts as an emergency or urgent repair.
Telephone: 0300 373 0373
Listen to the repair options and select the correct service option.
We regularly do planned maintenance in your council home.
In some cases, it is your responsibility to make repairs to your council home. For more information, go to repairs responsibilities for tenants and leaseholders.
What we will do
When you report a repair you will get a:
- job reference number
- repair appointment
Appointment times
We will try to book you an appointment when you contact us. If this is not possible, we will contact you as soon as an appointment can be made.
Domestic gas heating and hot water repairs (work carried out by Smith and Byford)
Monday to Friday, 8am to 1pm or 1pm to 6pm.
Domestic all other repairs (work carried out by Mountjoy)
Monday to Friday, 8am to 6pm, and Saturday, 8:30am to 1pm.
We will send you a reminder text to your mobile, the day before your appointment.
Get help reporting a repair
If you live in our sheltered or extra care housing, get help reporting a repair from:
- your independent support officer
- on-site staff