Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Contact us about council home tenancy
Your housing officer provides housing management services to council tenants and leaseholders.
They can:
- visit you when you move into your home
- carry out regular home visits
- deal with requests to change a tenancy
- help make sure tenancy and lease conditions are followed
- make safeguarding referrals where needed
- investigate suspected tenancy fraud
- direct you to other services and support
- deal with requests to make changes to your home
- carry out pre-termination, mutual exchange and property inspections
- help resolve complaints, neighbour disputes and antisocial behaviour
Contact your housing officer
You can contact your housing officer online.
Other ways to contact your housing officer
You can contact your housing officer by telephone.
Telephone: 0300 373 0373
Monday to Friday, 9am to 5pm (except public holidays)
Find your area
Each housing officer covers a different area, for:
- Maybury, Old Woking, Kingfield, Westfield and Barnsbury – Danielle Sims
- Lakeview, Town and Horsell – Akhiem Spence
- Sheerwater, Byfleet and West Byfleet – Amanda Bagg
- Goldsworth Park, Horsell and Knaphill – Debbie Maisey and Khadija Mohammed
Our team leader is Paula Thompson.
If you are in temporary accommodation
If you live in temporary accommodation, your housing officer is Yohann Greene.