Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Request a repair to your council home
How to request a repair to your council home or a communal or shared space. Find out what to do before the contractor visits.
Request a repair
Request an emergency repair if the issue is a security risk or could cause harm to you, another person or to your property.
Before reporting a repair, you should know that some minor repairs are your responsibility.
View what repairs you are responsible for as a:
You can use our form to request a repair to:
- your home
- a communal or shared space
Leaseholders can also use this form to request a repair in their block or grounds.
Get help reporting a repair
If you live in our sheltered or extra care housing, get help reporting a repair from:
- your independent support officer
- on-site staff
Out of hours telephone
You can call us at any time on any day.
Telephone: 0300 373 0373
24-hour service