Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Contact us about council home rent payments and arrears
Every council tenant and leaseholder has an income officer.
Your income officer can:
- collect rent and manage rent arrears
- help if you're having problems paying your rent
- provide money and benefits advice
- direct you to services and charities that may be able to help
Contact your income officer
You can contact your income officer online.
Other ways to contact your income officer
You can contact your income officer by telephone.
Telephone: 0300 373 0373
Monday to Friday, 9am to 5pm (except public holidays)
Find your area to see who your income officer is
Each income officer covers a different area, for:
- Barnsbury, Maybury and Old Woking – Layla Walton
- Horsell, Lakeview and Walton Road – Garry Maisey
- Sheerwater, Byfleet, West Byfleet and Pyrford – Julie Love
- St John's, Knaphill and Goldsworth Park – Nadine Menzies
If you are in temporary accommodation
If you are in temporary accommodation, an income officer will manage your rent arrears on a case-by-case basis.