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- We may see your complaint or behaviour as unreasonable.
- Our privacy statement regarding all complaints made to us.
- How residents in social housing can make a complaint about council services.
- How we define a complaint and the types of housing complaints we can and cannot deal with.
- You can make a complaint yourself or have someone represent you.
- You can submit a housing complaint by telephone, by email or by sending us a letter.
- How we will respond to your housing complaint and the next steps.
- You can appeal a decision by escalating your housing complaint to Stage 2.
- How to get advice from the Housing Ombudsman during the process of submitting a housing complaint.
- Details of other procedures relevant to making a housing complaint.