There is no single organisation responsible for managing flood risk in the UK.
Responsibility is shared among different organisations at national and local levels.
Main rivers
In an emergency situation, call 999.
The Environment Agency is responsible for:
- Hoe Stream
- River Bourne (and its tributaries at Parley Brook and Knaphill Brook)
- River Wey
Report flooding of a main river – GOV.UK
Or, call the Environment Agency to report flooding of a main river.
Telephone: 0800 80 70 60 (24 hour service)
Public drains and sewers
Thames Water is responsible for flooding and drainage issues relating to:
- water leaks caused by burst pipes
- broken and missing manholes
- public drains and sewers
- foul water caused by sewage
- surface water caused by heavy rainfall
Report flooding and water leaks – Thames Water
Roads, pavements and footpaths
Surrey County Council is responsible for flooding and drainage issues affecting roads, pavements and footpaths, including:
- blocked or broken gullies, drains and ditches
- surface water flooding caused by heavy rainfall
Report flooding on a road or highway – Surrey County Council
Ditches on council land
Our contractor, Krinkels, is responsible for maintaining and clearing ditches within our recreation grounds, parks and green spaces.
You can report blocked ditches online.
Private drains and sewers
Flooding caused by private drains and sewers are the responsibility of the private landowner.