New choice based lettings (CBL) system

We have invested in a new housing IT system, which aims to improve services for our customers. Over recent years, customer expectations have changed regarding how they would like to access our services and how we communicate with them. 

The new system covers the day-to-day operations of the housing advice, housing allocations and housing management services. The first system upgrade to be introduced is a new choice based lettings system, which provides more information about the properties being advertised and makes online bidding simpler. You will also have more access to information regarding your applications and bids.

To access the new system, you will need to update your existing online account from this page from Monday 9 December. If you do not update this, you will not be able to bid for properties when the next bidding period opens on 7 January 2020.

Details required to update your online account

To access the new choice based lettings system, you are required to update your online account by submitting the following information:

  • your housing application reference number
  • your surname
  • your date of birth

Need help updating your online account?

If you have any questions or require help adding the new service, please contact our housing allocations team on 01483 743 833.

Alternatively, a member of the team can assist you in person at the Civic Offices between 10am to 12pm, Monday to Friday from Monday 9 December to Friday 10 January 2020.

Next choice based lettings bidding cycles

The final bidding period, using the old Hometrak system, closed on Thursday 28 November 2019.

We will not publish a property list on Tuesday 10 December 2019. This is required to give applicants time to update their online accounts. Additionally, we will not publish a property list over the Christmas period.

The next property list will be available on the new choice based letting system from Tuesday 7 January 2020.

View planned bidding cycle dates for January to April 2020

Other service disruptions

There may be other minor service disruptions whilst we prepare for the new system, starting week commencing Monday 2 December 2019.