Complaints privacy statement

All correspondence received by us is subject to the Freedom of Information Act 2000 or the Environmental Information Regulations 2014 and, in certain circumstances, may need to be made public. However, we will respect legitimate expectations for confidentiality and keep to the relevant privacy laws.

We will not give your personal details to any third party unless they have a need to know. For example, if a complaint relates to the actions of a council contractor, or if the local government ombudsman is investigating.

When dealing with complaints, we also protect the identity of other people who may be involved. This means we may not be able to give your personal information about other people. For example, witnesses to incidents or other people complaining.