Housing Resident Engagement Strategy 2025 to 2028 - What do we mean by housing resident engagement?

Housing Resident Engagement is about how the Housing Service interacts and engages with residents. Resident Engagement is important in understanding how services are being delivered, gaining a resident point of view and ensuring that feedback is able to influence the Housing Service.

Housing resident engagement is:

• any interaction or feedback with the service that informs on the landlord's performance
• providing opportunities for resident voice to be heard
• supporting residents to hold their landlord to account, influence decision making and improve services

Housing Resident Engagement Strategy must be supported by all Woking Borough Council Housing staff and those working on behalf of the council, such as contractors, to ensure continued improvement.

As a landlord, the Council has a responsibility to provide meaningful opportunities for engagement. This is outlined in the national and local context.