Housing Resident Engagement Strategy 2025 to 2028 - Proposed projects and equality and diversity

Proposed Projects

When consulting with residents across the 2024 focus groups and in workshops about this strategy, there are several key focuses that the residents would like to investigate and prioritise. Due to project scope, it may be unachievable to complete all key focuses within the timescale of this strategy, however, it is important that the areas are noted as potential key focus projects to allow for review at the end of the strategy period.

These include:

• Social Housing Stigma
• Housing Communications and Accessibility
• Contract Procurement and monitoring
• Diversifying volunteering
• Social Value projects with contractors and partners
• Independent Living Engagement
• Housing Allocations and downsizing
• Anti-Social Behaviour
• Sustainability and Neighbourhood Improvement

More proposed projects may be added in line with Tenant Satisfaction Measure results, resident feedback and the TPAS standards self-assessment.

Equality and Diversity

The Council will seek to ensure that this strategy is, at all times, applied fairly to all within the community. This strategy will be monitored regularly to ensure it is not operated in any way that could discriminate or disadvantage against any particular group of people. This Housing Resident Engagement Strategy has been developed with residents and has taken into consideration the need to tackle discrimination of all protected characteristics in the Equality Act 2010, including:

• Age
• Disability
• Gender Re-assignment
• Pregnancy and Maternity
• Race
• Religion or Belief
• Sex
• Sexual Orientation
• Marriage or Civil Partnership

Where required, resident engagement opportunities or policies/procedures may require an Equality Impact Assessment to be undertaken prior to implementation.

The Council will provide information in other formats when requested. Residents will be invited to indicate if they wish to discuss translation or interpretation options, or if they require additional services to enable them to access or understand the strategy, to ensure that they are not disadvantaged in any way.

Contact Us

Thank you for taking the time to read the Housing Resident Engagement Strategy. If you are interested in engaging with us, providing feedback and improving the Housing Service, do not hesitate to get in touch with:

Resident Engagement Team
Email: residentengagement@woking.gov.uk
Phone: 0300 373 0373 (option 4)
Letter: Housing Resident Engagement Team, Woking Borough Council, Civic Offices, Gloucester Square, Woking, Surrey, GU21 6YL

You can also contact the team if you require this document in another format or translated.