Housing complaints procedure
How residents in social housing can make a complaint about council services.
How to make a housing complaint
You can make a complaint using by phone, email or by sending a letter to our address:
Telephone: 0300 373 0373 (select option 4)
Email: housingcomplaints@woking.gov.uk
Housing Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL
Contact any member of our housing team, who will pass the details of your complaint to the Housing Complaints team.
The Housing Complaints Team are also able to organise a face-to-face meeting at the Civic Offices. This is subject to advance booking and availability.