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Council trials new service to get vulnerable residents back on their feet quicker


Friday, 8 February, 2019

Starting this week (Monday 4 February 2019), Careline customers who need help following a fall can expect to be back on their feet within 60 minutes of sounding the alarm.

A new service has been introduced aimed at helping those who simply need a hand regaining their balance. The service involves sending a responder and specialist lifting equipment out to them so they can be returned quickly and safely to a comfortable, upright position.

The Council secured funding from North West Surrey Clinical Commissioning Group to trial the service, which Bracknell based Forestcare, a 24 hour telecare response centre, has been commissioned to deliver.

Julie Meme, Home Independence Manager at Woking Council, explains: “A fall without injury is a low priority for the emergency services. This can mean that residents who need help picking themselves up might have to wait several hours before someone is available to assist them.

“The pilot with Forestcare means we can offer our Careline customers a faster response while at the same time, alleviating pressure on our emergency service colleagues.”

There are 1,800 Careline customers in the Borough who are able to live independently in their homes, safe in the knowledge that help is available at the touch of a button. The new responder service is available to them at no extra charge.

Forestcare responders are experienced care professionals. Not only are they qualified to use the Raizer lifting equipment they carry on board, they are also trained in first aid, safeguarding, and safe handling.

Councillor Colin Kemp, Portfolio Holder for Independent Living at Woking Council, said: “Helping people to maintain their independence and live well continues to be a priority for the Council and I’m delighted to see the support and reassurance Careline offers, extended under this scheme.

“This type of responder service has shown results in other boroughs and it is the type of innovation and new ways of working that we’re keen to see more of in Woking.”

For more information about Careline and a no obligation demonstration, telephone 01483 743647, email or complete the online request form by visiting