It came to our attention that there was an issue with taking Council Tax Direct Debit payments on 1 October 2020 due to a technical upgrade. The vast majority of payments were rejected, although some payments may show on bank statements as leaving then re-crediting an individual’s account.
We successfully processed payments again on Tuesday 6 October 2020. In a small proportion of cases, less than 2%, the original Direct Debit had not been rejected by an individual’s bank, and the payment on 6 October therefore meant that the Council Tax has been paid twice.
We have identified these cases and are working hard to arrange refunds as quickly as possible, which should be credited to accounts in the next few days.
Please accept our sincere apologies for the inconvenience caused by this unforeseen issue. We understand this will have caused concern and difficulties in managing finances.
Should you have suffered costs or financial difficulties as a result of this issue, please contact firstname.lastname@example.org