Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

Find out more

Coronavirus update: Civic Offices closed to members of the public


Tuesday, 24 March, 2020

In light of the Prime Minister’s advice to stay at home, the Civic Offices are closed to members of the public. We are continuing to deliver our services, which can be accessed by the public via this website.

The Civic Offices building closure, to members of the public, includes:

  • Woking Borough Council
  • Surrey Police
  • Surrey Council County Adult Social Care, departments of
  • JobCentrePlus

How to contact us and keep up-to-date with the latest updates for Woking Borough Council services

The latest service updates are posted at

You can contact us online at

For emergency enquiries relating to Woking Borough Council services, please call 01483 755 855.

Contact details for partner organisations based at the Civic Offices

The latest service updates and emergency contacts for each organisation are listed below.

Surrey Police services

Anyone requiring Surrey Police front counter services is asked to use the Yellow Phone Box, located outside the main Civic Offices entrance in Gloucester Square.

If you have a non-emergency enquiry, please call 101.

In an emergency, call 999.

Surrey County Council Adult Social Care, departments of

Adult social care including Woking locality, finance assessments and income collection, North West finance and mental health teams.

If you have an enquiry regarding adult social care, please contact:

Woking locality team

Phone: 01483 518 859  /  Email:

Finance assessments team

Phone: 0208 541 7035  /  Email:

Income collection team

Phone: 01932 795 243  /  Email:

Mental health team

Tel:  0208 547 8100  /  0208 547 8030



All JobCentre appointments have been cancelled for 3 months. Payments will continue as normal, but you should inform JobCentrePlus of any change of circumstance.

Find out how to make a jobseeker's allowance claim

If you require urgent help, please phone 01483 247 200.

For more information

Read the latest Coronavirus service updates, advice and guidance