Changes to services from 1 April 2024


Tuesday, 26 March, 2024

We will be implementing the following service changes from 1 April 2024.

Pool in the ParkOpenIncreased prices for members and pay as you go customers.
Sports pavilionsOpenOperating as normal until transferred to community groups where possible.
Centres for the
OpenOpen daily for private hire until transferred to community groups. 

Sandwich Board Café at St Mary’s remains open. The Dramatize Café at The Vyne opens from 8 April 2024.
Day careRelocated/
alternative provider
All Woking Borough Council day care services will be provided at Hale End Court. New charges apply, which include a lunchtime meal.

From 7 May 2024, day care at St Mary’s Centre for the Community in Byfleet, will be provided by Regenerate Rise on Mondays, Wednesdays and Thursdays.
Community mealsDelivery onlyA two-course lunchtime meal delivered direct to the door will increase to £6.98 on weekdays and £7.09 at weekends.
Public toiletsClosedAll public toilets, except for those in the town centre shopping centres, will be closed. Residents will be signposted to alternative facilities locally. 
Public toilets have been added to the list of council assets available for transfer to the community.
Support for local businessesAlternative providerSupport and advice for local businesses will be provided by Surrey County Council.
Family servicesAlternative providerNo change for families. Case workers remain in post but employed by the new provider, Barnardo’s.
Social prescribing, hoarding
and hospital discharge support
Alternative providerNo change for residents. Officers remain in post but employed by the new provider, Spelthorne Borough Council.
Environmental maintenanceOngoingRevised schedule. Residents are encouraged to report issues online.

More about the transfer of assets to the community

The council’s Community Asset Transfer (CAT) Policy sets out the framework for the transfer of council assets to community groups for the benefit of local residents.

A list of assets available for transfer has been published on the council’s website, and local groups and organisations have already begun submitting expressions of interests.

Due to their size and catchment, Centres of the Community will be prioritised for transfer and the council has invited several interested parties to submit a business case for further consideration.