Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
Help paying your housing rent
How we can help if you're struggling to pay your rent and what happens if you do not pay.
If you're struggling to pay your rent
If you are struggling to pay your rent and on a low income, we encourage you to use the online benefits calculators – GOV.UK to see if you qualify for benefits.
If you are eligible for benefits, you may also be entitled to apply for:
Contact us for help and advice
The sooner you tell us about the problem, the sooner we can help you.
You can contact us online or by telephone.
Telephone: 0300 373 0373 (select option 4)
Ways we may be able to help
By contacting us, we can work with you to:
- set up a repayment plan to clear the amount owed
- provide advice on claiming welfare benefits
- signpost you to the most appropriate organisation to help manage your debt
- advise where you can get independent advice from specialist debt organisations