People with a mental illness or impairment

We will identify your housing problems at the earliest opportunity to minimise the risk of you becoming homeless.

We have a duty to assess the circumstances of your homelessness, identify your housing and support needs and work with you to prevent your homelessness or support you to find somewhere to live.

We will provide you with a Personal Housing Plan which will explain where we can assist and what you can do to help yourself. This might include actions such as attending appointments with your support networks or engaging with organisations that can assist you with mental illness or impairment.

For us to be legally obliged to provide you with accommodation, we would need to be satisfied that you are eligible, homeless, in priority need and that you have not made yourself intentionally homeless.

On the basis that you are suffering from a mental illness or impairment, we may accept that you are vulnerable and therefore in priority need for accommodation. This will be determined by your personal circumstances and will take into account information we gather from various sources including any medical professionals involved in your care.

We will review the advice available to you and liaise with any support services regarding your needs through your Personal Housing Plan, which will be completed in partnership with you and potentially your support worker.

We will help you to access advice and guidance from specialist mental health services, which will provide in-depth support to you. In the majority of cases we will be exploring whether supported housing is the best solution to your housing need.  

We do this through our Supported Living Accommodation Panel, a multi-agency partnership, which assesses your housing and support needs and works with providers who have accommodation with support.