Council housing performance
Satisfaction measures we must follow and our annual Tenant Satisfaction Measures (TSMs) survey results.
Tenant Satisfaction Measures (TSMs)
It is the job of the Regulator of Social Housing – GOV.UK to make sure social housing standards are met.
They monitor:
- the quality of homes
- landlords, such as us and housing associations
- tenant satisfaction
Each year we report to the regulator on 2 types of Tenant Satisfaction Measures (TSMs):
- management information
- tenant perception measures
The government publishes detailed information about the measures and survey: