Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Council housing complaints performance
How we deal with and monitor complaints from our council tenants and leaseholders.
Overview
A complaint is when you are not satisfied with a service we have provided and want us to put things right.
A complaint is different from reporting a problem, such as requesting a repair or reporting antisocial behaviour.
You should contact the relevant service first before making a complaint.
We welcome complaints as an opportunity to improve our services. We handle complaints fairly, consistently and in line with the Housing Ombudsman Complaint Handling Code.
You can view our make a complaint about our council housing service, for guidance about:
- complaints we can and cannot deal with
- who can make a housing complaint
- how to make a housing complaint
Contact us about our housing complaint performance
If you have any questions about our housing complaint performance, you can contact us.
Email: housingcomplaints@woking.gov.uk
Telephone: 0300 373 0373 (select option 4)