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Council housing complaints performance
How we deal with and monitor complaints from our council tenants and leaseholders.
Overview
A complaint is when you are not satisfied with a service we have provided and want us to put things right.
A complaint is different from reporting a problem, such as requesting a repair or reporting antisocial behaviour.
You should contact the relevant service first before making a complaint.
We welcome complaints as an opportunity to improve our services. We handle complaints fairly, consistently and in line with the Housing Ombudsman Complaint Handling Code.
You can view our make a complaint about our council housing service, for guidance about:
- complaints we can and cannot deal with
- who can make a housing complaint
- how to make a housing complaint
Contact us about our housing complaint performance
If you have any questions about our housing complaint performance, you can contact us.
Email: housingcomplaints@woking.gov.uk
Telephone: 0300 373 0373 (select option 4)